The Final Countdown! 3.5 Fulfillment Update 11-28-2022
over 1 year ago
– Tue, Nov 29, 2022 at 02:50:50 AM
Hello Game Topper Nation,
Just a really brief update as to the status of everything.
At this point all US and Canada pledges have been shipped and delivered including the handful of XL dining covers that had been delayed. Any new pledges will be shipping out as they come in until the pledge manager is closed later this week.
EU & UK Backers:
Our EU and UK container made a very quick ocean journey after finally leaving the US. It is currently in port in Germany and awaiting customs clearance after which it will be delivered to the warehouse in Germany. We hope that delivery should happen this week. This is about a week behind schedule from our last update. This means pledges should start shipping out to EU backers next week and the following week for UK backers once that shipment reaches the UK warehouse from Germany.
If everything goes according to plan the majority of the pledges would arrive before Christmas and the new year!
Australian, New Zealand & Singapore Backers:
The shipment has unfortunately had a delay. Up until today we had not been informed of any changes after this departed port on September 29th and we were expecting the ship to arrive in port any day, but this morning the ETA for that shipment was changed to December 16th. This is of course disappointing, as it is meaning delivery for those pledges might stretch into the first part of January.
Dining Cover Overstock:
We have had numerous requests on when we will be making the overstock dining covers available. Now that we have finished the US fulfillment we are finally able to make that happen!
The overstock dining covers will go live on our webstore: https://shop.gametoppersllc.com/ on Wednesday November 30th at 11AM central time.
These are in very limited supply, we only have 5 Holmes Dining Cover sets and 30 Watson Dining Cover sets available. We have a restock arriving sometime in January, so if you miss out on these few sets you won't have to wait very long to get your hands on them!
Holiday Sale & Pledge Manager Closing:
We will be closing down the pledge manager middle of this week as we are transitioning over to our webstore at normal prices.
This is your "Last Chance" to take advantage of any of the unlocked stretch goals and package deals.
Please note all overseas orders will need custom quoted shipping at a higher rate than the pledge manager can calculated due to the container already leaving the states.
As part of that transition, we are running our Holiday Sale now through December 16th. Save 15% on all mats and accessory items, however many of the late pledge unlocked stretch goals may be a better priced. Just a heads up to KS Backers.
PAX Unplugged:
We are attending PAX Unplugged this year. Come visit us at Booth TT11 in the PAX “First Look” Area and say hi! #meetunderthetophat
We may even have some Game Toppers swag that has never been available online and there is always the rumors of the (in?)famous Burky Jerky....
The first look area also has 120 Game Topper/PaxU game mats featuring the latest hot games!
Due to the convention there will be a slight delay in shipping for orders or last minute late pledges placed this week until we return early next week.
We are traveling for the next few days so emails may be a bit delayed compared to our normal response time. Please reach out to us at [email protected] if you need any assistance.
Thank you all again for all your wonderful support.
We wish the best for you and your families this Christmas season!
Josiah, Burky and team.
3.5 Fulfillment Update 10-21-2022
over 1 year ago
– Fri, Oct 21, 2022 at 04:48:33 PM
Hello Game Topper Nation!
We just wanted to reach out and give a very brief update on the status of the last bit of fulfillment.
We are still mostly on track to meet the schedule posted in our last update (adjusted below). It has taken us longer than anticipated to ship out the remaining US Pledges. While we have shipped out a great number of them since our last update, we still have about 120 to go. Part of the delay was us overestimating what we would get out each day, a couple of sick days in there, and also about 40 of those pledges are brand new late Pledges since our last update. So all in all, we are doing quite well, we just need a bit more time to finish shipping.
Now that we have a much better idea our current pacing, we expect all remaining pledges shipped by the second week of November. This includes the Walnut toppers which even from the campaign were not scheduled to ship out until November anyway.
Canada:
As part of finishing the fulfillment we will be sending a new shipment to Canada in November for any of the new late pledges we have received, so if you are a Canadian backer who wants a last chance to order something and still get the kickstarter prices and shipping deals, this is your last chance before the pledge manager closes!
Dining Covers:
Due to the delays in finishing fulfillment, we have yet to put the overstock dining covers up on our webstore, we still plan on doing that, and we will put out a new update once we do so everyone has a chance to get the limited stock we have left. A restock shipment is in production to arrive to us late this year/early next year, so even if you miss out it won't be that long of a wait until we have more in stock!
European & Australian:
The Australian shipment is still on track to meet our last update's timeline.
Yesterday was the day the European container was supposed to have left port in the US, but we just heard (quite literally as we were writing this update) that it was bumped to a later ship due to port congestion....Ugh. The new scheduled departure date from port is November 1st.
Schedule:
As always, these dates are our best good faith estimates. Especially when it comes to ocean freight there are a lot of factors out of our control. Any changes frustrate us just as much, if not more than you. All we can promise is to continue our policy of communicating any delays as quickly as possible.
November 7th-11th: Sometime in this window we should have all US Pledges shipped!Packages will continue to go out daily from now until then. New last chance Canadian shipment goes out.
November 21st-25th: European container reaches German warehouse. UK shipment leaves Germany on the way to the UK warehouse.
November 21st-25th: Australian shipment reaches Australian warehouse.
November 28th-December2nd: European pledges ship out to backers! (please note this is when we expect it to ship, delivery can take 1-2 weeks depending on location, you will receive tracking from Fulfillment Europe. )
November 28th-December2nd:Australian, New Zealand, and Singapore pledges ship out to backers!(please note this is when we expect it to ship, delivery can take 1-2 weeks depending on location, you will receive tracking from Aetherworks. )
December5th-9th:UK pledges ship out to backers! (please note this is when we expect it to ship, delivery can take 1-2 weeks depending on location, you will receive tracking from GamesQuest. )
If you have any questions or concerns, please email [email protected]
Thank you everyone for your patience and support as we finish out this campaign!
-Game Toppers Team
Fulfillment Update September 23rd 2022
over 1 year ago
– Sat, Sep 24, 2022 at 12:52:00 AM
Hello Game Topper Nation,
We are almost at the end of our Kickstarter 3.5 fulfillment! We have been incredibly busy shipping out products the last month, and will the arrival of our dining covers as mentioned in the last update it kicked everything into overdrive as we sprint towards the finish.
Just some of the covers pictured that came in. Over 20 tons!
This last week alone over 20,000lbs of product has left our facility! We just wanted to give you all an update as to the status of the fulfillment process. The timeline we put out on our last update has shifted slightly for a couple items, and I'll put a revised timeline down farther in the update, however before that we want to touch on a couple specifics.
First we are about a couple weeks behind on the US fulfillment timeline. We had hoped to have most everything shipped by the end of this week, but due to some packaging delays on the XL Dining covers for the overseas shipments taking some extra time out of our busy schedule we have not gotten everything shipped out as we had hoped. We are still moving at full speed and expect to have everything finished up soon, just a couple weeks behind schedule. One thing I would mention is please try to avoid emailing and asking "where is my pledge?" or "has my pledge shipped yet". Hopefully this update will provide the answers. Since we are a small team, each email we get tends to mean at few less pledges gets shipped out that day. In fulfillment efficiency is everything, but we also strive to answer emails and customer questions as quickly as possible, so that often means putting down whatever fulfillment duties I am working on to answer the email. Of course if you need to get a question answered, or have an urgent concern we are more than happy to help.
Next, the Australian shipment left our facility on September 14th and is en-route. The Canadian Pledges are currently in transit to the Canadian Warehouse. And lastly all of the European pledges have been packaged and are awaiting pickup by the container.
Just one picture of many pallets that just left our dock for Australia, new Zealand, Singapore, and Canada.
This last item is the biggest delay from our previous schedule. Unfortunately container shipping is still a challenging beast. We have done our best to pursue our options, but limited container availability as well as coordination with rail yards has resulted in some unforeseen delays in us being able to get the container to load. Part of the delay in getting this update out to everyone has been waiting to hear on a concrete date for this shipment. Well, as of this morning we finally have one! The container heading to Germany to fulfill all of the European and Uk pledges is scheduled to arrive October 3rd. This puts us a month behind our previous estimates for the group of backers, which is as frustrating to us as it is to you. My apologies. We work very dilligent and deeply care about each customer. This causes me a alot of stress. There are so many moving parts to internanional shipping logistics now and communication is not like it once was. I wish we could control it, but unforunatley it is what it is. Not making excuse or not owning it, i just want to be transparent with the process and assure you we are doing our best in a very challeging season.
Thank you all for your support and understanding, despite delays and issues we have faced over the course of this campaign, you have all been so very understanding. We appreciate that to no end, our backers are like no others, and we wholeheartedly thank you for that! when you recieve your reward I think you will be very pleased.
Dining Cover Overstock
This is a question we have been getting very frequently, "how can I order the dining covers for my Holmes/Watson Topper?". Ever since we realized we were having availability with the production of the dining covers we had removed them as an option on the pledge manager. We did so because we wanted to make sure we would fulfill what we had already promised before selling more and that we would have the product to do so.
At this point we have been very happy with our manufacture. The product is fantastic, and we love seeing the backers who are finally receiving their covers posting about it on the Game Topper Nation Facebook group!
End view of a Holmes Dining Cover
Now that we have almost finished shipping out to all the backers who have pledged already, we have a better idea of the exact number of covers we have remaining. We will be making all of those available on our webstore right around the end of this month. There is a very limited quantity, so it will be on a first come, first serve basis. We have already placed a follow up order from our manufacturer, however that will not arrive until near the end of the year.
Picture of Watson Dining Cover during one of our quality control checks.
So the good news is if you still don't have a dining cover yet, you will have a chance to get one in the middle of October, and if you miss that they will be in stock again just later in the year! We have over 400 more units coming! We will put out another super quick update when we make those available on the webstore to give everyone notice that they are live, so if possible please try not to email us asking if they are there yet.
September 26th-30th:Canadian pledges reach warehouse in Canada and ship out to backers! (please note this is when we expect it to ship, delivery can take 1-2 weeks depending on location, you will receive tracking from Pick & Pack logistics. )
October 3rd: European container leaves our warehouse.
October 3rd-14th: Sometime in this window we should have all US Pledges shipped!Packages will continue to go out daily from now until then.
November 7th-11th: European container reaches German warehouse. UK shipment leaves Germany on the way to the UK warehouse.
November14th-18th: European pledges ship out to backers! (please note this is when we expect it to ship, delivery can take 1-2 weeks depending on location, you will receive tracking from Fulfillment Europe. )
November21st-25th:UK pledges ship out to backers! (please note this is when we expect it to ship, delivery can take 1-2 weeks depending on location, you will receive tracking from GamesQuest. )
November 21st-25th: Australian shipment reaches Australian warehouse.
November 28th-December2nd:Australian, New Zealand, and Singapore pledges ship out to backers!(please note this is when we expect it to ship, delivery can take 1-2 weeks depending on location, you will receive tracking from Aetherworks. )
PLEASENOTE: There is one exception to the timeline above. Specifically for US backers who pledged for the Walnut Toppers. As stated during the campaign, we had limited stock of those toppers and so while some will ship out as stated above, a handful of backers will not receive their toppers until we receive a restock of those units in Oct/Nov as mentioned during the campaign and on the pledge manager.
And with that we will have finished fulfillment of campaign 3.5! If you have any questions you can reach out to us at [email protected] and we will be happy to help. Thank you as always for being such a fantastic group of backers. Until the next update!
Burky and Team.
Fulfillment Update August 18th 2022
over 1 year ago
– Fri, Aug 19, 2022 at 02:12:40 PM
Hello Game Toppers Nation!
Time for another fulfillment timeline update. After being delayed about 2 weeks with port congestion, our dining cover container finally made it on the train and is due to arrive this weekend. That should mean we receive the container mid next week and will finally, FINALLY have these long awaited items. After doing our regular product quality checks we will be able to add the dining covers to the waiting overseas shipments as well as ship out the covers to all the US and Canadian backers who have been eagerly waiting them from our 3.0 campaign and 3.5 campaign additions.
We have not been idle in with the delays though. All of the overseas pledges are packed already, so it will be just the simple matter of including the dining covers and those shipments will be headed out the door! We even used the time to ship out over 75 Topper pledges in the US that were not waiting on the dining covers.
Here is our best estimate fulfillment timeline to finish out the remainder of campaign 3.5. Please keep in mind the date below are our best estimates. There are many factors outside of our control when it comes to shipping, especially with sea freight and port dwell times. If any of these estimates change by more than a week, rest assure we will let you know as soon as possible.
Fulfillment Timeline:
August 22nd-26th: receive dining covers and inspect. Send out small batch of dining covers to 3.0 wave 1 backers as a package durability confirmation.
August 29th- September 2nd: Australian and European shipments leave our warehouse.
September 5th-9th: Canadian pledges leave our warehouse.
September 12th-16th: RemainingUS pledgesstart ship out to backers!
September 19th-23rd:RemainingUS pledgesfinish shipping out to backers andCanadian pledges reach warehouse in Canada and ship out to backers!
October 10th-14th: European container reaches German warehouse. UK shipment ships from Germany to UK warehouse.
October 17th-21st: European pledges ship out to backers! UK shipment reaches UK warehouse.
October 24th-28th: UK pledges ship out to backers!
October 31st-November 4th: Australian shipment reaches Australian warehouse.
November 7th-18th:Australian, New Zealand, and Singapore pledges ship out to backers!
PLEASENOTE: There is one exception to the timeline above. Specifically for US backers who pledged for the Walnut Toppers. As stated during the campaign, we had limited stock of those toppers and so while some will ship out as stated above, a handful of backers will not receive their toppers until we receive a restock of those units in Oct/Nov as mentioned during the campaign and on the pledge manager.
And with that we will have finished fulfillment of campaign 3.5! If you have any questions you can reach out to us at [email protected] and we will be happy to help. Thank you as always for being such a fantastic group of backers. Until the next update!
Sincerely,
Burky and Josiah
Game Toppers Overseas Address Verifications and Dining Cover ETA
almost 2 years ago
– Sat, Jul 23, 2022 at 04:16:53 AM
Hello Game Topper Nation!
Josiah here with another (very) quick fulfillment update. We have been prepping and pre-packing our overseas pledges the last several week. Almost everything is ready to go! We are still waiting on the dining covers to arrive and once that happens we will be able to pack them up and get everything on the way to their various fulfillment hubs!
ETA on the Dining Covers is to hit the port this weekend (on the 24th) and so hopefully we should have those arriving to us within the next 1-2 weeks. With the pre-packing of everything else we think it will only take us another week or two to finish getting the various shipments finalized.
And because of that it is now time for final address verifications for the overseas pledges! You should have or will shortly receive the email from Backerkit to update your address. This really needs to be completed within the next week or two so we can lock the addresses and print out labels for the packages and start collecting fulfillment information to send to our partner warehouses.
So everything is still on track for the timeline mentioned in the last update. If you have any questions you can reach out to us at [email protected] and I'll be happy to help. Thank you all and until next time!
